What We Do

The YMCA Newcomer Information Centre (NIC) is a welcoming place for immigrants starting their new lives in Canada. The program is funded by Immigration, Refugees and Citizenship Canada (IRCC), and has been serving the community for more than 20 years as the first stop for many newcomers coming to Toronto.

Our services ensure that newcomers to Canada receive relevant and up-to-date information to make informed decisions and to achieve their personal settlement goals. We strive to help immigrants adapt and integrate into Canadian society smoothly and successfully.

Our friendly, multilingual, and knowledgeable staff provides information and referral on the following topics:


  •   Essential Government Documents and Benefits
  •   Employment Services
  •   Education and Training
  •   Government-funded Programs
  •   Foreign Credential Assessment
  •   Housing
  •   Legal and Social Services
  •   Child, Youth, and Family Resources
  •   Community and Recreation
  •   Personal Finances and Income Tax
  •   Shelter, food, and clothing
  •   Volunteering
  •   Other settlement-related topics

This is Why We Love What We Do

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“I highly recommend NIC program for those who are arriving in Canada to live. NIC designated a Referral specialist who built a Settlement plan according to my necessities.

As a newcomer, we feel alone and often lost, but NIC is always ready to support us. They give us the motivation to keep going.

I think no words are enough to express my gratitude to NIC and all its staff, especially [NIC Staff] who always gives me a lot of support. Thank you very much!”

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“Thanks YMCA! I felt so warm when I just arrived without any info and many doubts, you supported me.”

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“I met YMCA NIC team on January 2019 and join their team as a volunteer on February 2019. I have to say YMCA NIC not only supported me as a client, it also allowed me to be part of the community by volunteering.

The NIC team are very professional, caring, knowledgeable and supportive. They look for different ways to involve the client into the communities and give them opportunities.

I enjoyed my time as a client and volunteer and learned a lot of skills and gain experiences. I recommend many of my friends and new comers to join YMCA and use their services and support in their new journey.”

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“As a newcomer, I felt lost in the new society of Canada, knowing little about taboos and the workplace environment. I started my first step by taking the English language assessment at the YMCA and there I noticed an announcement about the YMCA Newcomers workshop. I joined a series of these workshops and I had a valuable experience and lots of information from their lectures. On top of that I got huge support from staff starting from the front desk who welcomed me warmly and from other NIC staff who explained to me how to set up my resume, how to search for a job, and manage my finances and many other things that helped me to settle and work in Canada.
I recommend the NIC program to all newcomers, not just to gain information, but to also join and be part of the great community. For me, I felt that I owed to NIC by volunteering and serving in this center to help my fellow newcomers as much as I can.

In the period of the pandemic, the NIC worked hard to continue providing services by making accomodations and following the COVID-19 restrictions and safety protocols. They started offering help and information by phone, appointment or online. As well as continuing to run activities and programs virtually.

It has been a great pleasure so far to be part of the loving community YMCA and NIC provide and I believe that many other people are enjoying their services as much as I do."

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