The YMCA Newcomer Information Centre (NIC) is a welcoming place for immigrants starting their new lives in Canada. The program is funded by Immigration, Refugees and Citizenship Canada (IRCC), and has been serving the community for more than 20 years as the first stop for many newcomers coming to Toronto.
Our services ensure that newcomers to Canada receive relevant and up-to-date information to make informed decisions and to achieve their personal settlement goals. We strive to help immigrants adapt and integrate into Canadian society smoothly and successfully.
Our friendly, multilingual, and knowledgeable staff provides information and referral on the following topics:
- Essential Government Documents and Benefits
- Employment Services
- Education and Training
- Government-funded Programs
- Foreign Credential Assessment
- Housing
- Legal and Social Services
- Child, Youth, and Family Resources
- Community and Recreation
- Personal Finances and Income Tax
- Shelter, food, and clothing
- Volunteering
- Other settlement-related topics
Newcomer Community Connection Programs
We offer several informal newcomer meetup groups to learn about life in Canada while practicing their English speaking skills, and meeting new friends:
- Friendly English Chat - every second and fourth Tuesdays (in person)
- Newcomer English Chat - every first and third Wednesdays (in person)
- LSP: Let’s Speak English – every second and fourth Wednesdays (in person)
- Canada, My New Home! Steps to English Fluency – every Thursday (online)
- Let's Talk About It workshop series (in person)
- Successful Networking workshop (in person)
- Immigrant Voices: The Journey in Canada (online)
Click here to view our event calendar.
Newcomer Orientation: Life, Work, and Community
Join this welcoming YMCA Newcomer Orientation event designed to guide you as you begin your journey in Canada. This interactive workshop will provide practical information to help you settle, explore Canadian culture, get tips on preparing for job opportunities, and meet other newcomers.
Click here to view our event calendar.
YMCA Mentoring for Employment Program
The Mentoring Program is a 4-week program that works as a supplement for Internationally Trained Professionals. Our mentoring program is designed to empower you with the essential skills to navigate the job market with confidence.
The YMCA Newcomer Information Centre members can have access to our Resource Area:
- Computer Access: NIC members can utilize the Computer for your settlement-related research.
- Printing and Photocopying Services: NIC members are welcome to use our resource area to print resume or make a photocopy, up to 5 copies per day.
Is your service free?
Yes. Thanks to our funder, our program is free for all newcomers in Canada looking for settlement information.
Where can I find my UCI Number?
UCI stands for “Unique Client Identifier,” also known as a client identification number (Client ID) on the official document you receive from IRCC. Click here to learn where you can find your UCI number.
I am living outside of Ontario province. Can I register or book a virtual meeting with you?
If you are planning to move to Ontario from other provinces in Canada, you can book a virtual meeting or register online.
I am living outside of Canada. Can I register or book a virtual meeting with you?
No. If you are outside Canada and have already obtained the initial approval of your Permanent Residency, you can register with our pre-arrival service, Next Stop Canada.
This is Why We Love What We Do
This message was sent to one of our Information & Referral Specialists:
"Thank you very much for your time, your valuable guidance, and your warm welcome. It was truly a pleasure and an honor to meet you. I feel very fortunate to have connected with you and the YMCA team during this important stage of my immigration journey to Canada. Your kindness and support mean a great deal to me. I wish you all the best, continued success, and happiness in everything you do."
This message was sent to one of our Information & Referral Specialists:
"I can’t thank you enough for your heartfelt words and the kindness you’ve shown me during this difficult time. It really means the world to me to have your support—it’s been a great comfort.
Thank you for being so thoughtful and for all the wonderful resources you shared."
"I really am grateful for the help and services you provide to newcomers in Canada, I can attest that the resources I have received from this platform have really been helpful."
"The staff took the time to provide me with detailed information and resources that are truly useful as I continue to settle in Canada. I really appreciated how organized and supportive the settlement plan was—it gave me clarity and direction during a time when I needed it most. The resources provided covered important areas like housing, employment, childcare, and community support, which made me feel more confident moving forward. Overall, my experience with the YMCA Newcomer Information Centre has been very positive, and I would definitely recommend their services to other newcomers.
Thank you again for your support."
"As a newcomer, everything felt so overwhelming and scary at first… but your kindness, patience, and clear guidance made me feel truly seen and supported. You didn’t just give me information — you gave me hope and the strength to take my next steps with confidence. I will never forget this warmth. I recommend you to every new immigrant with all my heart. Thank you for making a stranger feel like family."
"[NIC Staff] provided invaluable insights for my new journey as a newcomer in Toronto. I'm so grateful for the opportunity to speak with her. I've already begun implementing her recommendations, and now I feel much more confident and informed about my next steps."
"I would like to say many thanks to YMCA and especially praise the help provided by the Information & Referral Specialist. She is so much helpful and highly professional. We always feel free to contact her as soon as the questions arise and get the quick feedback with lots of useful information attached. Thank you for great job!"
"Thank you so much [NIC Staff] for been very kind and patience, for provide even more info than we expect! I think that YMCA is like and oasis in the middle of the desert for immigrants, because they give and help as much as they can, without treating you different, just like a human with all respect! Thank you, we are waiting to be part of more activities with you guys!"
"I recently had the pleasure of visiting the YMCA Newcomer Information Center, where I met with [NIC Staff]. From the moment I walked in, his warm and welcoming demeanor made me feel at ease. His extensive knowledge and genuine enthusiasm for helping newcomers were evident as he patiently listened to my questions and concerns. He provided me with comprehensive information about the various services and programs available at the center. He took the time to explain each program in detail, ensuring I understood how they could benefit me. His guidance was invaluable, especially in navigating the complexities of settling into a new country. My experience at the YMCA Newcomer Information Center, largely due to [NIC Staff], was exceptional. His professionalism, kindness, and dedication significantly eased my transition, and I am incredibly grateful for his warm assistance."
"I would like to take this chance to thank [NIC Staff] for all her help to me. She is very friendly (sorry that I had asked tons of questions during the one-to-one meeting, but she is always patient). Thank you so much for providing lots of helpful information to me to start with."
This message was sent to one of our Information & Referral Specialist:
"I wanted to take a moment to express my gratitude for the valuable information you shared with me. Your insights have been incredibly helpful, and I truly appreciate your willingness to assist. Your guidance has been instrumental in my decision to register for the training. I'm looking forward to this exciting opportunity. Thanks once again!"
“Dear [NIC Staff], I would like to extend my sincerest gratitude for generously sharing this valuable information with me. Your insights have proven to be extremely useful, and I genuinely appreciate your willingness to impart your knowledge. Additionally, it was an absolute pleasure to have the opportunity to meet a specialist as knowledgeable and amiable as yourself. I gained a significant amount of valuable information from our discussion. I eagerly anticipate the possibility of reconnecting with you in the future. Thank you once again for your time and expertise "
“I highly recommend NIC program for those who are arriving in Canada to live. NIC designated a Referral specialist who built a Settlement plan according to my necessities.
As a newcomer, we feel alone and often lost, but NIC is always ready to support us. They give us the motivation to keep going.
I think no words are enough to express my gratitude to NIC and all its staff, especially [NIC Staff] who always gives me a lot of support. Thank you very much!”
“Amazing service as a first-time client. Came to inquire information regarding enrolling in Colleges as a first time student. I received clear direct information, had an appointment made and now I feel more confident in my future plans because of the trust that has been built within only a few minutes."
“As a newcomer I am greatly benefitted by the webinars you are hosting, especially the Mentoring program I had participated in the last four weeks.I am grateful to our mentors for their valuable guidance. Thank you once again for the services you are rendering for the newcomers. "
“My only regret after this visit was that I didn't come sooner. I left loaded with valuable information and resources. I am sure that my settlement will be better going forward. "
“The people who work there are very friendly. You receive timely, clear help, and you feel affection from the people when they support you with your development plan. "
“The service was very good. The staff was very polite and welcoming. Helped with all my queries and provided the necessary information for me to start with. Will definitely recommends to other newcomers. "
“Thanks YMCA! I felt so warm when I just arrived without any info and many doubts, you supported me.”
“I met YMCA NIC team on January 2019 and join their team as a volunteer on February 2019. I have to say YMCA NIC not only supported me as a client, it also allowed me to be part of the community by volunteering.
The NIC team are very professional, caring, knowledgeable and supportive. They look for different ways to involve the client into the communities and give them opportunities.
I enjoyed my time as a client and volunteer and learned a lot of skills and gain experiences. I recommend many of my friends and new comers to join YMCA and use their services and support in their new journey.”
“As a newcomer, I felt lost in the new society of Canada, knowing little about taboos and the workplace environment. I started my first step by taking the English language assessment at the YMCA and there I noticed an announcement about the YMCA Newcomers workshop. I joined a series of these workshops and I had a valuable experience and lots of information from their lectures. On top of that I got huge support from staff starting from the front desk who welcomed me warmly and from other NIC staff who explained to me how to set up my resume, how to search for a job, and manage my finances and many other things that helped me to settle and work in Canada.
I recommend the NIC program to all newcomers, not just to gain information, but to also join and be part of the great community. For me, I felt that I owed to NIC by volunteering and serving in this center to help my fellow newcomers as much as I can.
In the period of the pandemic, the NIC worked hard to continue providing services by making accomodations and following the COVID-19 restrictions and safety protocols. They started offering help and information by phone, appointment or online. As well as continuing to run activities and programs virtually.
It has been a great pleasure so far to be part of the loving community YMCA and NIC provide and I believe that many other people are enjoying their services as much as I do."
