In-Person Appointment

YMCA Newcomer Information Center (NIC) also has 7 offices across Toronto. If you would like to meet with our Information and Referral Specialists face to face, you can now book an appointment at the center that is most convenient for you.

Our appointments give the priorities to newcomers who are Permanent Residents, Convention Refugees, Refugee Claimants, International Students or Temporary Workers. Please bring your immigration document with you to your appointment for registration purposes. If you are a Canadian Citizen or a visitor to Canada who needs our services. We strongly recommend you to email us at

We are following the provincial and municipal safety protocols in our centre to protect everyone from COVID-19 or limit the spread of the virus.

You also have the option to receive our online services, please register/login to our online community, or book an appointment for a virtual meeting with us.

List of YMCA Newcomer Information Centre Locations:

Toronto Central Grosvenor Street YMCA Newcomer Information Centre (Downtown Toronto)

20 Grosvenor Street, 3rd Floor

416-975-9168 x 32400

Toronto Dufferin Street YMCA Newcomer Information Centre (North York West)

4580 Dufferin Street, 2nd Floor

416-630-0330 x 31070

Toronto Milner Business Court YMCA Newcomer Information Centre (Scarborough)

10 Milner Business Court, Suite 600

416-609-0218 x 30042

Toronto Albion Road YMCA Newcomer Information Centre (Etobicoke)

1530 Albion Road, Unit 83

416-741-8714 x 205

Toronto Consumer Road YMCA Newcomer Information Centre (North York East)

251 Consumer Road, Suite 110

416-502-2484 x 33401

Library Settlement Partnership

YMCA Newcomer Information Centre @ Toronto Reference Library

789 Yonge Street


Appointment is not available at this location at the moment. Keep an eye on for further notification.

YMCA Newcomer Information Centre @ Centennial Library

578 Finch Ave. West


Appointment is not available at this location at the moment. Keep an eye on further notification.

We strive to keep our centers safe and healthy for all the staff and clients visiting our centres by following the guidance from public health to ensure the cleaning and sanitization of all the centers. We also would like to kindly remind you of booking your appointment date after your 14-days quarantine time from entering Canada. Thank you for your understanding and cooperation!