In-Person Appointment

YMCA Newcomer Information Center (NIC) also has 7 offices across Toronto. If you would like to meet with our Information and Referral Specialists face to face, you can now book an appointment at the center that is most convenient for you.

Our appointments give the priorities to newcomers who are Permanent Residents, Convention Refugees, Refugee Claimants, International Students or Temporary Workers. Please bring your immigration document with you to your appointment for registration purposes. If you are a Canadian Citizen or a visitor to Canada who needs our services. We strongly recommend you to email us at [email protected].

Nothing is more important to us than the safety of our visitors, participants, volunteers and staff. We continue to implement safety measures according to local and provincial guidelines and have recently introduced a COVID-19 Vaccination policy that comes into effect as early as September 22, 2021. Please visit for more information.

You also have the option to receive our online services, please register/login to our online community, or book an appointment for a virtual meeting with us.

Find the YMCA Newcomer Information Centre Locations

Downtown Toronto

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Toronto Central Grosvenor Street YMCA Newcomer Information Centre

20 Grosvenor Street, 3rd Floor

416-975-9168 x 32400


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Toronto Albion Road YMCA Newcomer Information Centre

1530 Albion Road, Unit 83

416-741-8714 x 205

North York West

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Toronto Dufferin Street YMCA Newcomer Information Centre

4580 Dufferin Street, 2nd Floor

416-630-0330 x 31070

North York East

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Toronto Consumer Road YMCA Newcomer Information Centre

416-502-2484 x 33401

251 Consumer Road, Suite 110


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Toronto Milner Business Court YMCA Newcomer Information Centre

10 Milner Business Court, Suite 600

416-609-0218 x 30042

Library Settlement Partnership

Toronto Reference Library

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YMCA Newcomer Information Centre

789 Yonge Street


Centennial Library

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YMCA Newcomer Information Centre

578 Finch Ave. West


We strive to keep our centers safe and healthy for all the staff and clients visiting our centres by following the guidance from public health to ensure the cleaning and sanitization of all the centers. We also would like to kindly remind you of booking your appointment date after your 14-days quarantine time from entering Canada. Thank you for your understanding and cooperation!