Program Agreement and Registration

Welcome and thank you for choosing the YMCA Newcomer Information Centre. Please review the following information carefully.

General Terms and Conditions

  • The YMCA Newcomer Information Center is fully funded by Immigration, Refugees and Citizenship Canada (IRCC), and therefore is subjected to government approval and conditions which may be varied from time to time. Participation in this program is non-transferable. Should funding cease, the YMCA shall whenever possible refer participants to a government representative for more information or to other service providers in the community.
  • Since funding for the programs has been provided by IRCC, the YMCA of Greater Toronto is required to collect information on behalf of IRCC that assists IRCC to measure results, to evaluate the success of the program, and to meet government obligation of accountability. The information collected on behalf of the government is protected under Canada’s Privacy Act. Participants may request access to information under the applicable privacy law, or obtain more information about their privacy rights by visiting the IRCC website: .
  • Limitation of liability: By participating in a YMCA program, you agree that you are participating voluntarily and do so at your own risk and you agree to fully release the YMCA of Greater Toronto and its officers, directors, agents, staff, and volunteers from all claims or lawsuits for any injuries, death, property damage or theft, losses, or any other liability of any kind, arising directly or indirectly out of your participation in YMCA programs.
  • YMCA commitment to privacy: The YMCA of Greater Toronto is committed to protecting personal information by following responsible information handling practices. We collect and use information you volunteer when you access or register for the YMCA Newcomer Information Centre program, in order to better meet your service needs, to ensure a safe environment, for statistical purposes, to inform you about the YMCA programs and services, and to satisfy government funding and regulatory requirements. You may also hear from us periodically about other YMCA programs, services and opportunities that may interest and benefit you. For more information on our commitment to privacy, please visit
  • YMCA commitment to confidentiality: The YMCA is committed to respect of the individual, which includes the maintenance of participant confidentiality. However, the confidentiality of the YMCA-participant relationship is not absolute. There are circumstances in which limits are placed upon the confidentiality of such information. In these circumstances, it is the YMCA staff’s duty to disclose participant information throughout the course of the staff-participant relationship. There are four different ways in which such a duty may arise:
    1. The requirements to disclose information through a subpoena or search warrant or other requirements by law;
    2. The participant discloses information, previously unreported, regarding the abuse of a child or vulnerable person;
    3. The participant states that they will harm themselves or someone else;
    4. To the extent that this information is required to provide program services, including but not limited to program delivery and site coordination.
  • Our commitment to each other: The YMCA is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate to others. YMCA participants, staff, guests and volunteers pledge to treat one another with respect and dignity. The YMCA reserves the right to suspend program access for inappropriate behaviour.

All YMCA program participants are to be informed of their rights to confidentiality as described above.