About Us

The YMCA Newcomer Information Centre (NIC)is a welcoming place for immigrants starting their new lives in Canada. The program is funded by Immigration, Refugees and Citizenship Canada (IRCC), and we have been serving the community for more than 20 years as the first stop for many newcomers coming to Toronto.

Our services ensure that newcomers to Canada receive relevant and up-to-date information to make informed decisions and to achieve their personal settlement goals. We strive to help immigrants adapt and integrate into Canadian society smoothly and successfully.

Our centers offer in-person services to the public on an appointment-only basis. You can now book the appointment by clicking the Book Your Appointment Now button right beside the center most convenient for you. Please notice that we give the priority to newcomers who are Permanent Residents, Convention Refugees, Refugee Claimants, International Students or Temporary Workers. If you are Canadian Citizens, or visitors to Canada need our service, please email immigrantservices@ymcagta.org. Meanwhile, online services are still highly recommended to avoid possible longer waiting times for in-person appointment availability.

List of Office Locations:

Centres with Full Services

Toronto Central Grosvenor Street YMCA Newcomer Information Centre (Downtown Toronto)

20 Grosvenor Street, 3rd Floor

416-975-9168 x 32400

Book your Appointment Now

Toronto Dufferin Street YMCA Newcomer Information Centre (North York West)

4580 Dufferin Street, 2nd Floor


Book your Appointment Now

Toronto Milner Business Court YMCA Newcomer Information Centre (Scarborough)

10 Milner Business Court, Suite 600

416-609-0218 x 30042

Book your Appointment Now

Centres with Limited Services

Toronto Albion Road YMCA Newcomer Information Centre (Etobicoke)

1530 Albion Road, Unit 83

416-741-8714 x 205

Book your Appointment Now

Toronto Consumer Road YMCA Newcomer Information Centre (North York East)

251 Consumer Road, Suite 110

416-502-2484 x 33401

Book your Appointment Now

Library Settlement Partnership

YMCA Newcomer Information Centre @ Toronto Reference Library

789 Yonge Street


Library Settlement Partnership

YMCA Newcomer Informaiton Centre @ Centennial Library

578 Finch Ave. West


In addition to our 7 locations in person service across Toronto, now you can get our service online anywhere in Canada. Please register for NIC Online now and access our free services without stepping out from your home.

About the YMCA of Greater Toronto

The YMCA of Greater Toronto is a charity tackling the most critical social issues in the GTA. For more than 160 years, we have offered children, teens, young adults and families the opportunity for personal growth, community involvement and leadership. Through child care services, education and training programs, employment and immigrant services, family and youth services and health and fitness programs, the YMCA is building healthy communities across the GTA.

Our Mission

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.

Our Vision

Vibrant communities where everyone can shine.

Our Values

Kindness. We are caring and compassionate.
Well-being. We are dedicated to people’s physical, social, and mental health.
Integrity. We are truthful, trustworthy, and take responsibility for our choices, actions, and commitments.
Inclusiveness. We create welcoming places and programs where everyone feels they belong.
Respect. We treat every person with dignity.
Optimism. We believe in the strengths and potential in people and communities.